Shipping & Refunds

Shipping

Order Processing

Orders are prepared for shipment after they are placed. You will receive an email confirmation when your order has been shipped, including tracking information when available.

Delivery Times

Delivery times can vary depending on your location, shipping method, carrier delays, and other circumstances outside our control. Please use the delivery estimate provided at checkout as your primary guide.

Tracking

Once your order has shipped, you can use the tracking link provided in your shipping confirmation email to follow its progress.

Incorrect or Incomplete Addresses

Please check that your shipping information is correct before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing.

Refunds & Returns

How to Request a Refund

To request a refund under our 100-day money-back guarantee, contact us within 100 days of the date your order was delivered. Include your order number and the email address used to place the order.

Refund Process

Once your request has been reviewed and approved, we will provide instructions for the next steps, if a return is required. Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.

Refund Eligibility

Our 100-day guarantee is intended to give you time to try your FreeHang purchase and decide whether it is right for you. We may request relevant order details to verify the purchase and prevent fraudulent requests.

Exchanges

If you need a different size, contact us before sending anything back. We will explain the available options for your order.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and photographs of the issue so that we can help resolve it.

Non-Refundable Charges

Any applicable shipping charges, return costs, or other deductions will be explained before your refund is processed, where applicable.